Refund policy

Returns & Exchanges

Eligible merchandise may be returned within 14 days of delivery or pickup for exchange or store credit.

Mercurius Curio Shop does not offer refunds for change-of-mind returns.

Return Eligibility

To be eligible for a return or exchange, merchandise must:

  • Be returned within 14 days of delivery or pickup

  • Be unused, unworn, unwashed, and in original condition

  • Include all original packaging, tags, accessories, and components

  • Be accompanied by proof of purchase

Items that do not meet these conditions may be declined.

Online Returns

To begin an online return, please contact Mercurius Curio Shop or submit a return request through your customer account before sending your item back.

Approved returns must be securely packaged to prevent damage in transit.

Once your return has been received and inspected, an exchange or store credit will be issued for eligible merchandise.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns and exchanges.

Original shipping charges are non-refundable.

We recommend using a tracked shipping service. Mercurius Curio Shop is not responsible for return shipments that are lost or damaged before reaching us.

If an item was sent incorrectly, arrived damaged, or has a verified defect, Mercurius will cover reasonable return or replacement shipping costs where applicable.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order information and photographs of the item and packaging.

Please retain all original packaging and shipping materials while the issue is being reviewed, as they may be required for a carrier claim.

Approved damaged, defective, or incorrect items will be repaired, replaced, exchanged, credited, or refunded as appropriate to the circumstances.

Final Sale & Non-Returnable Items

The following are Final Sale unless damaged, defective, or incorrectly supplied:

  • Clearance merchandise and items specifically marked Final Sale

  • Earrings and other pierced jewellery

  • Crystal sound tools and crystal bowl sets

  • Incense, herbs, oils, ritual blends, powders, personal-care consumables, and other goods intended to be consumed or used up

  • Gift cards

  • Custom, commissioned, personalized, and special-order merchandise

  • Events, workshops, services, readings, and appointments, which are subject to their applicable cancellation terms

Candles

Candles are eligible for return under our standard return policy provided they are unlit, unused, and in original condition.

Burned, lit, or otherwise used candles are not eligible for return or exchange.

Crystals, Minerals & Natural Materials

Crystals, minerals, fossils, wood, metal, stone, and other natural or handmade materials may contain natural variations in colour, texture, shape, inclusions, pattern, and finish.

These characteristics are part of the individual nature of the item and are not considered defects.

Where the exact item is individually photographed, the customer will receive the piece shown unless otherwise stated.

Eligible crystal and mineral purchases may be returned under our standard return policy unless specifically marked Final Sale.

Exchange Availability

Because many Mercurius products are one-of-a-kind or available in limited quantities, an identical replacement may not always be available.

If an exchange cannot be provided, store credit will be issued for the eligible merchandise value.

Store Credit

Store credit does not expire and may be used toward future eligible purchases from Mercurius Curio Shop.

Store credit is not redeemable for cash.

Order Changes & Cancellations

If you need to change or cancel an online order, please contact us as soon as possible.

We will make every reasonable effort to accommodate requests received before an order enters fulfillment. Once an order has been packed, shipped, or otherwise entered fulfillment, it may no longer be changed or cancelled and our standard return policy will apply.

Final Sale items may not be eligible for self-serve cancellation requests, though Mercurius may review exceptional circumstances at its discretion.

Your Consumer Rights

Nothing in this policy limits any rights or remedies available under applicable consumer protection legislation.

Spirit Within Matter.